Contact information

Contact Information

If you have questions about an order, payment, digital download, refund request, or any product purchased from MummyJourney, please contact us using the details below.

Business Details

Store Name: MummyJourney
Website: https://mummyjourney.store
Business/Trade Name: Oxygen O2 Technology
Business Structure: Sole Proprietorship
GST Registration Number (GSTIN): 27CPFPB0625E1ZH

Customer Support

Email: pranit@mummyjourney.store
Phone: +91 91457 37272

Business Address:
Oxygen O2 Technology
Pranit Niwas
Baramati, Maharashtra 413102
India

We generally respond to customer enquiries within 1–2 business days.

Order and Download Support

When contacting us about an order, please include:

  • Your full name

  • Shopify order number

  • Email address used during checkout

  • Product name

  • Date of purchase

  • A short description of the issue

  • Screenshot or payment reference, if applicable

If you have not received your digital product, please check your spam, junk, promotions, and updates folders before contacting us.

For faster assistance, use the following email subject:

Order Support – Order #[Your Order Number]

Grievance Contact

For complaints, refund disputes, privacy concerns, or unresolved customer-service issues:

Grievance Officer: Pranit
Designation: Proprietor and Grievance Officer
Email: pranit@mummyjourney.store
Phone: +91 91457 37272

We will endeavour to acknowledge consumer grievances within 48 hours and resolve them within one month, subject to the nature of the complaint and applicable law.

Payment Safety Notice

MummyJourney and Oxygen O2 Technology will never ask you to share your:

  • OTP

  • UPI PIN

  • Debit or credit card PIN

  • CVV

  • Banking password

  • Payment application password

Please do not share confidential payment credentials with anyone claiming to represent our store.