Shipping policy

Shipping and Digital Delivery Policy

Last updated: 16 September 2026

MummyJourney primarily sells digital products, including downloadable PDF files, printable planners, affirmation cards, activity resources, ebooks, guides, journals, and digital bundles.

1. No Physical Shipping

Unless a product page clearly states otherwise, all products sold through https://mummyjourney.store are digital products.

No physical book, printed copy, parcel, card, planner, or other physical item will be shipped or delivered to the customer’s address.

Customers can download the purchased files and print them at home or through a local printing service if they wish.

2. Shipping Charges

Because our products are delivered electronically:

  • No physical shipping charges apply.

  • No courier service is used.

  • No Cash on Delivery is available.

  • No tracking number will be issued.

  • No physical delivery address is normally required.

Shopify or the payment provider may still request billing information for payment verification, taxation, fraud prevention, or legal compliance.

3. Digital Delivery Method

After successful payment, the purchased digital product may be delivered through one or more of the following methods:

  • A download link sent to the email address entered during checkout

  • A download button displayed on the order-confirmation page

  • A separate digital-delivery email

  • Customer account access

  • Another electronic delivery method mentioned on the product page

Customers are responsible for providing a correct and accessible email address during checkout.

4. Digital Delivery Time

Digital products are normally delivered shortly after successful payment confirmation.

In some cases, delivery may take longer because of:

  • Payment verification

  • Email-delivery delays

  • Technical issues

  • Incorrect customer email address

  • Fraud-prevention review

  • Temporary problems with Shopify or a digital-delivery application

Please allow up to 24 hours for digital delivery before submitting a non-delivery complaint.

5. Download Email Not Received

If you have not received your digital product:

  1. Check your spam, junk, promotions, and updates folders.

  2. Search your inbox for “MummyJourney” or your Shopify order number.

  3. Confirm that the email address entered during checkout is correct.

  4. Wait until your payment has been successfully confirmed.

  5. Contact us if the download is still unavailable.

For assistance, email:

pranit@mummyjourney.store

Use the subject line:

Digital Delivery Support – Order #[Your Order Number]

Include:

  • Your full name

  • Order number

  • Email address used during checkout

  • Product name

  • Date of purchase

  • Payment screenshot or transaction reference, if available

After verifying the order, we may resend the download link or provide another suitable method of digital access.

6. Incorrect Email Address

Customers are responsible for entering the correct email address during checkout.

If you entered an incorrect email address, contact us with your order and payment details. We may request reasonable information to verify that you are the genuine purchaser before changing the email address or resending the digital product.

7. Download and Device Requirements

Customers are responsible for having:

  • A compatible mobile phone, tablet, or computer

  • A stable internet connection

  • Sufficient device storage

  • A PDF reader or other appropriate software

  • Printer access if they choose to print the files

The appearance of colours, fonts, margins, and page sizes may vary depending on the device, screen, software, printer, paper, and print settings used.

8. Download Link Availability

Download links may have limits relating to time, access, or the number of download attempts for security reasons.

Customers should download and securely save their purchased files after receiving access.

If a valid download link expires or stops working, contact us with your order number. Replacement access may be provided after order verification.

9. File Problems

If a downloaded file is corrupted, incomplete, incorrect, or cannot be opened after reasonable troubleshooting, contact us within 7 days of purchase.

We may:

  • Resend the file

  • Provide a replacement download link

  • Supply the correct or missing content

  • Help troubleshoot the issue

  • Review the order for a refund when the problem cannot be resolved

Refund eligibility is governed by our Return and Refund Policy and applicable law.

10. Printing

Unless expressly included in the product description, printing is not provided by MummyJourney.

Any printing cost charged by a home printer, stationery shop, cyber café, or professional printing service is the customer’s responsibility.

Differences caused by printer settings, paper size, print quality, ink, colour calibration, or third-party printing services are outside our control.

11. Unauthorised Sharing

Digital products and download links are provided only to the original purchaser for personal use unless a separate licence states otherwise.

Customers must not:

  • Share download links publicly

  • Forward purchased files to others

  • Upload files to groups, websites, marketplaces, or cloud drives for distribution

  • Resell or redistribute the files

  • Modify and sell the files as their own

Unauthorised sharing may result in download access being disabled and appropriate action being taken.

12. Contact Information

For digital-delivery assistance:

Store: MummyJourney
Operated by: Oxygen O2 Technology
GSTIN: 27CPFPB0625E1ZH
Email: pranit@mummyjourney.store
Phone: +91 91457 37272
Address: Pranit Niwas, Baramati, Maharashtra 413102, India
Website: https://mummyjourney.store