Refund policy

Return and Refund Policy

Last updated: 16 September 2026

Thank you for shopping at MummyJourney, operated by Oxygen O2 Technology.

Please read this Return and Refund Policy carefully before purchasing any product from https://mummyjourney.store.

1. Digital Products

MummyJourney primarily sells digital products, including downloadable PDF files, printable resources, planners, activity kits, cards, guides, ebooks, digital bundles, and other electronically delivered content.

Because digital products are delivered electronically and cannot be physically returned after they have been downloaded, accessed, emailed, or made available to the customer, purchases are generally non-returnable.

A change of mind, accidental purchase, failure to read the product description, or deciding that the product is no longer required will not normally qualify for a refund after digital access has been provided.

This policy does not limit any rights available to you under applicable consumer-protection laws.

2. When a Refund or Replacement May Be Provided

We will review a refund or replacement request in the following situations:

  • You were charged more than once for the same order.

  • Payment was successfully completed, but the digital product or download link was not delivered.

  • The supplied file is corrupted, damaged, or cannot be opened after reasonable troubleshooting.

  • You received a different digital product from the one ordered.

  • A substantial portion of the purchased product is missing.

  • The product is materially different from the description shown on the product page.

  • We are unable to provide access to the purchased digital product within a reasonable time.

Where possible, we may first attempt to resolve the issue by resending the download link, replacing the file, supplying the missing content, or providing technical assistance.

If we cannot resolve an eligible issue, we may approve a full or partial refund, depending on the circumstances.

3. Situations That Normally Do Not Qualify for a Refund

A refund will normally not be provided when:

  • The digital product has already been downloaded or accessed and you later change your mind.

  • You purchased the product by mistake without reviewing its title, description, format, language, or included contents.

  • You expected a physical product even though the product page identified the item as a digital download, printable kit, PDF, ebook, or electronically delivered product.

  • You do not have suitable software, a PDF reader, printer, device, internet connection, or storage space to use the product.

  • You do not want to print the product or consider printing costs too high.

  • You expected personalised advice, medical advice, professional consultation, or a service that was not included in the product description.

  • You found a similar product elsewhere after completing the purchase.

  • You did not use or download the product despite receiving valid access.

  • Your download link or email was delivered to an incorrect email address entered during checkout.

  • You request a refund because of personal preference regarding design, colour, writing style, layout, or presentation, when the delivered product matches its description.

  • You have copied, shared, redistributed, resold, uploaded, or otherwise used the digital content in violation of our terms.

Nothing in this section excludes refunds or remedies that must be provided under applicable law.

4. Refund Request Time Limit

Refund or replacement requests relating to duplicate payment, non-delivery, incorrect files, missing content, or technical defects should be submitted within 7 days of purchase.

Requests made after this period may still be reviewed where required by applicable law or where we consider that exceptional circumstances exist.

5. How to Request Assistance or a Refund

To submit a request, email:

pranit@mummyjourney.store

Use the subject line:

Refund Request – Order #[Your Order Number]

Include the following information:

  • Customer’s full name

  • Order number

  • Email address used during checkout

  • Date of purchase

  • Name of the product purchased

  • Description of the issue

  • Screenshot, screen recording, or error message, if applicable

  • Confirmation of whether the file or download link was received

Providing complete information helps us review and resolve your request more quickly.

6. Download Link Not Received

Before contacting us, please:

  • Check your spam, junk, promotions, and updates folders.

  • Confirm that the email entered during checkout is correct.

  • Allow a reasonable amount of time for payment confirmation and email delivery.

  • Search your inbox for “MummyJourney” or your Shopify order number.

If you still cannot find the download email, contact us at pranit@mummyjourney.store. After verifying the order, we will resend the download link or provide an alternative method of access.

7. Technical Problems

If a file does not open or download correctly, contact us before requesting a chargeback.

We may ask you to:

  • Try downloading the file again.

  • Use a different browser or device.

  • Install or update a PDF reader.

  • Confirm that your device has sufficient storage.

  • Share a screenshot of the error.

If the problem is caused by a defective file supplied by us and we cannot provide a working replacement, we will review the order for an appropriate refund.

8. Duplicate Payments

If you are charged more than once for the same order because of a technical or payment-processing error, contact us with the relevant order and transaction details.

After verification, the duplicate payment will be refunded through the original payment method.

9. Refund Processing

Approved refunds will normally be initiated through the original payment method.

After we initiate the refund, the time required for the amount to appear in your bank account, card, wallet, or UPI-linked account depends on the payment provider and financial institution.

Refunds may generally take approximately 5–10 business days, although some banks or payment providers may take longer.

MummyJourney cannot control banking or payment-provider processing times after a refund has been initiated.

10. Failed or Pending Payments

If your payment shows as failed but an amount has been deducted, the transaction may be automatically reversed by your bank or payment provider.

Please wait for the timeframe communicated by your bank or payment provider. If the payment is shown as successful and you have not received an order confirmation, contact us with the transaction reference number and payment screenshot.

Do not share your OTP, UPI PIN, card PIN, CVV, banking password, or other confidential payment credentials with us.

11. Order Cancellation

Orders for digital products are processed automatically or shortly after successful payment.

An order cannot normally be cancelled after the download link, file, or digital access has been issued.

If you contact us before digital access has been issued, we may review the cancellation request, but cancellation is not guaranteed.

12. No Physical Returns

Digital products have no physical form and therefore cannot be shipped back or physically returned.

Do not send any printed pages, storage devices, documents, or parcels to our business address unless we have specifically requested them in writing.

13. Unauthorised Transactions

If you believe your payment method was used without authorisation, immediately contact your bank or payment provider and notify us at pranit@mummyjourney.store.

We may request information necessary to verify the transaction and cooperate with the payment provider or relevant authorities.

14. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a payment dispute or chargeback so that we have an opportunity to resolve the issue.

Submitting a false, misleading, or fraudulent chargeback after receiving and accessing a digital product may result in suspension of download access and submission of relevant order, access, and communication records to the payment provider, subject to applicable law.

This section does not prevent a customer from exercising legitimate rights available through their bank, payment provider, or applicable law.

15. Product Information Disclaimer

Customers should review the product title, description, included resources, language, file format, and delivery method before purchasing.

Our pregnancy-related digital products are intended for general informational, organisational, educational, or recreational purposes. They are not a substitute for medical diagnosis, treatment, or advice from a qualified healthcare professional.

A refund will not be granted solely because a digital product does not produce a particular personal, medical, financial, educational, or lifestyle outcome.

16. Policy Changes

We may update this Return and Refund Policy to reflect changes in our products, services, business practices, payment providers, or legal requirements.

The updated policy will be published on this page with a revised “Last updated” date. The policy applicable at the time of purchase will generally govern that order, subject to applicable law.

17. Contact Information

For order issues, replacement requests, or refund enquiries, contact:

Store: MummyJourney
Legal Business Name: Oxygen O2 Technology
GSTIN: 27CPFPB0625E1ZH
Email: pranit@mummyjourney.store
Phone: +91 91457 37272
Address: Pranit Niwas, Baramati, Maharashtra 413102, India
Website: https://mummyjourney.store